Sonar
Listen to every call. Score every call. Miss nothing.
AI call auditing that transcribes every recording, scores it against your own quality checklist, flags calls for human review, and tracks conversion likelihood and cost - all on your own database, storage, and AI model.
What Sonar does
Upload calls, get clean transcripts
Drop in a batch of recordings and Sonar transcribes each one with the agent and the customer separated onto their own lines, so every conversation is easy to read and search. Recordings are compressed on upload and stored in your own cloud storage.
Your quality checklist, scored for you
Build the scorecard your team already uses: group parameters into categories, give each one a weight, and decide the outcomes - a simple yes / no, or a graded scale like poor, average, and excellent. Sonar scores every call against it automatically and consistently.
Make-or-break rules and fair totals
Mark any outcome as a deal-breaker so a single serious lapse can fail the whole call. Anything that does not apply to a conversation is left out of the maths entirely, so scores stay fair and comparable across calls.
Human review, with a full history
Route low-confidence or sampled calls into a review queue, assign them to auditors, and let reviewers override any score with a note. Every change is recorded in a tamper-evident history, so you always know who changed what and why.
Conversion outlook on every call
Alongside the quality score, Sonar estimates how likely each call was to convert - a clear 0-100 score with a plain-English explanation of what helped or hurt - so coaching focuses on the conversations that move revenue.
Dashboards, hotspots, and customer voice
See scores, fatal calls, and sentiment at a glance, track trends over time, and find the exact parameters your team fails most. A Voice-of-Customer view rolls up the themes customers raise again and again, so you fix root causes, not symptoms.
Ask a call anything
Open any call to read the transcript beside a proper audio player with a working scrubber, jump to any moment, and ask questions in plain English - "why did this call score low?" - to get an instant answer grounded in the transcript and the scores.
Costs you can see, to the minute
Sonar tracks the real cost of transcribing and scoring every call and shows it back to you per call, per agent, per team, and per minute, over any date range - so quality assurance stays measurable and predictable.
Drive Sonar from your AI agent
Sonar is exposed through the Juniors AI MCP server, so Cursor, Claude, and any other MCP client can work with it directly. Grant a key the sonar:read scope for the read tools, or sonar:write to include the writes.
sonar:readsonar_list_callsBrowse calls by agent, date, score, or the calls flagged for attention.
sonar_get_callOne call's transcript, parameter-by-parameter scores, and conversion outlook.
sonar_overviewScore, fatal-call, and sentiment trends across any date range.
sonar_hotspotsThe rubric parameters and categories your team fails most.
sonar_vocVoice-of-Customer themes and sentiment rolled up across calls.
sonar:writesonar_ask_callAsk a question about any call and get an answer grounded in its transcript and scores.
Try asking your agent
“Find this week's calls flagged for attention, then explain what the agent did wrong on the worst one.”
33 tools across all six products, plus a public OpenAPI spec at /api/openapi.json if you would rather call the REST API directly.
Sonar - common questions
Ready to run Sonar on your infrastructure?
See how Sonar can fit your workflow. Book a conversation or send us your use case and we will map the right rollout path.
See Sonar in action