Sonar
Listen to every call. Score every call. Miss nothing.
Sonar is an AI call-auditing product for contact centres and sales teams. Upload your call recordings and Sonar transcribes each one - separating the agent and the customer - then scores it against your own quality and compliance checklist. You decide the parameters and the weights; Sonar grades every call the same way your best reviewer would, flags the ones that need a human, and surfaces why customers are happy, frustrated, or likely to buy. Auditors can override any score, ask questions about a call in plain English, and see exactly what each review costs per minute. Recordings, transcripts, and scores all live in your own database and storage, on the AI model you choose.
What Sonar does
Upload calls, get clean transcripts
Drop in a batch of recordings and Sonar transcribes each one with the agent and the customer separated onto their own lines, so every conversation is easy to read and search. Recordings are compressed on upload and stored in your own cloud storage.
Your quality checklist, scored for you
Build the scorecard your team already uses: group parameters into categories, give each one a weight, and decide the outcomes - a simple yes / no, or a graded scale like poor, average, and excellent. Sonar scores every call against it automatically and consistently.
Make-or-break rules and fair totals
Mark any outcome as a deal-breaker so a single serious lapse can fail the whole call. Anything that does not apply to a conversation is left out of the maths entirely, so scores stay fair and comparable across calls.
Human review, with a full history
Route low-confidence or sampled calls into a review queue, assign them to auditors, and let reviewers override any score with a note. Every change is recorded in a tamper-evident history, so you always know who changed what and why.
Conversion outlook on every call
Alongside the quality score, Sonar estimates how likely each call was to convert - a clear 0-100 score with a plain-English explanation of what helped or hurt - so coaching focuses on the conversations that move revenue.
Dashboards, hotspots, and customer voice
See scores, fatal calls, and sentiment at a glance, track trends over time, and find the exact parameters your team fails most. A Voice-of-Customer view rolls up the themes customers raise again and again, so you fix root causes, not symptoms.
Ask a call anything
Open any call to read the transcript beside a proper audio player with a working scrubber, jump to any moment, and ask questions in plain English - "why did this call score low?" - to get an instant answer grounded in the transcript and the scores.
Costs you can see, to the minute
Sonar tracks the real cost of transcribing and scoring every call and shows it back to you per call, per agent, per team, and per minute, over any date range - so quality assurance stays measurable and predictable.
Sonar - common questions
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