Relay
Route every internal request to the person who can move it.
A hierarchical workplace request desk with typed intake, reporting-line routing, confidential escalation, threaded resolution, analytics, and org-chart visibility.
From setup to useful output
Connect the systems you already use, configure your context, and turn each workflow into a repeatable operating advantage.
Model the organization
Set reporting lines, locations, request types, and the people responsible for each workflow.
Raise a request
Choose a type and location, confirm the proposed owner, add context, and attach supporting files.
Resolve in one thread
Collaborate with assignees, update status, and keep every decision beside the original request.
Improve the flow
Use analytics and org views to find overloaded teams, overdue work, and recurring request patterns.
What Relay does
Requests routed by organization context
Use reporting lines, locations, and configurable request types to preview and select the right owner at intake.
A focused request inbox
Move between assigned, raised, team, and watched work with search, status filters, and clear queue counts.
Threaded work with attachments
Keep discussion, supporting files, assignees, status changes, and the final resolution inside the request.
Manager and subtree visibility
Managers can see requests owned across their reporting subtree without flattening the organization into one global queue.
Confidential escalation
Sensitive requests can skip the direct manager and remain visible only to the requester, assigned people, and authorized Relay administrators.
Operations analytics and org charts
Compare new versus resolved work, monitor overdue queues, and understand ownership through people and location views.
Relay - common questions
Ready to run Relay on your infrastructure?
See how Relay can fit your workflow. Book a conversation or send us your use case and we will map the right rollout path.
See Relay in action