Internal Communication and Incident Management

Relay

Keep every internal issue visible, owned, and moving.

Internal communication and workplace incident management with typed intake, clear ownership, confidential escalation, threaded resolution, analytics, and org-chart visibility.

See it in actionBack to platform
Clear issue ownership
Confidential escalation controls
Threaded incident resolution
Built for People operations, Workplace teams, Internal incident response teams
Product film

Watch Relay work

Requests raised in seconds, routed to a clear owner, tracked in one thread against response targets, with insights and an assistant that knows what needs attention.

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How it works

From setup to useful output

Connect the systems you already use, configure your context, and turn each workflow into a repeatable operating advantage.

01

Model your organization

Set reporting lines, locations, issue types, and the people responsible for each workflow.

02

Raise an issue or request

Choose a type and location, confirm the proposed owner, add context, and attach supporting files.

03

Resolve in one thread

Collaborate with assignees, update status, and keep every decision beside the original incident or request.

04

Improve the response

Use analytics and org views to find overloaded teams, overdue incidents, and recurring issue patterns.

Capabilities

What Relay does

01

Issues routed by organization context

Use reporting lines, locations, and configurable types to preview and select the right owner when an internal issue or request is raised.

02

A focused communication inbox

Move between assigned, raised, team, and watched work with search, status filters, and clear queue counts.

03

Threaded incident resolution

Keep discussion, supporting files, assignees, status changes, and the final resolution inside one incident or request thread.

04

Manager and subtree visibility

Managers can see owned issues across their reporting subtree without flattening the organization into one global queue.

05

Confidential escalation

Sensitive workplace incidents can skip the direct manager and remain visible only to the reporter, assigned people, and authorized Relay administrators.

06

Operations analytics and org charts

Compare new versus resolved work, monitor overdue incidents, and understand ownership through people and location views.

Integrations & data sources

  • Juniors organization directory
  • Reporting lines
  • Enterprise locations
  • In-app notifications
  • File attachments

On the stack

  • Your own PostgreSQL database
  • Your own object storage
  • Role-based product access
  • Real-time request updates
  • Actor-attributed history
  • No LLM required
Relay FAQ

Relay - common questions

Routing starts from the selected type, location, and reporter's reporting line. Relay previews the likely owner before submission, and authorized users can adjust assignees when needed.

Ready to run Relay on your infrastructure?

See how Relay can fit your workflow. Book a conversation or send us your use case and we will map the right rollout path.

See Relay in action