Concierge
AI-first customer support across every channel.
A multi-channel support console with AI resolution powered by your knowledge base. RAG-grounded answers, confidence-based escalation, real-time agent collaboration, SLA tracking, and analytics — across WhatsApp, email, and social.
- AI resolution with confidence-based human handoff
- Real-time agent console with notes, macros, and parking
- Per-role analytics: my performance, team, organization, AI
- SLA targets per priority with automatic breach alerts
